A shared email mailbox makes it easy for a group of people to monitor and send emails from a public email alias. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. Today’s Post will go over the steps to add a shared email mailbox. Add Shared Mailbox Outlook For WindowsOutlook icon 422x402

About A Shared Email Mailbox 

Keep in mind, if you are reading this and wondering about your personal @outlook, @yahoo, or @gmail email, they don’t offer shared mailboxes as part of your benefits. Shared email mailboxes are something that is offered and available as part of business email accounts and will be accounts that end with @yourbusinessname.  The basic goal of a shared email account is to allow a group of people to have access to and monitor a specific public email account without the need for a direct log-in.

 

Adding A Shared Mailbox To Outlook In Windows 

  • To manually add the shared mailbox to Outlook in Windows:

    1. Open Outlook.
    2. Choose the File tab in the ribbon.
    3. Choose Account Settings, then select Account Settings from the menu. Outlook Acct Settings button
    4. Select the Email tab.
    5. Make sure the correct account is highlighted, then choose Change.
    6. Choose More Settings Outlook More settings selection
    7.  Now select the Advanced tab > select Add. outlook add acct
    8. Type the shared email address, such as info@contoso.com.
    9. Choose OK > OK.
    10. Choose Next Finish > Close.

At that point, if you added it correctly, the shared email will appear in the advance tab, under “Open these additional mailboxes”.

 

Final Thought 

If it isn’t opening, then you will need to check with your email admin to make sure that your email account has the correct permission to access the shared mailbox.

Add Shared Mailbox Outlook For Windows

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By anovelo

24 Yrs. of professional experience in Technology. Experience with technology implementation and systems management at numerous 5 Star Hotels, and Stadiums across North America. Head of Tech Geek and More since 2009