Windows: Error “The Hardlock service failed to start due to the following error….” message in the Windows Event Viewer

microsoft (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/microsoft NULL.jpg) A strange error came to my attention today while working with a client.  I was trying to see why his pc would periodically stop responding.  In looking at the Windows Event Viewer (Control Panel –> Administrative Tools –>  Event Viewer –> System) the following error was discovered.

“The hardlock service failed to start due to the following error: The request could not be performed because of an I/O error”.

image (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/image NULL.png) 

     It took a little digging around to find the answer and here is what the Hardlock service does – It is used with software that require what is called a hardware lock or dongle to make the software work. (Dongle = A piece of hardware that attaches to a computer in order to make a piece of secured software run. A dongle in this sense is used as a high-end form of security to prevent the unauthorized copying of software, since making a copy of the hardware itself is much more difficult than simply copying the software)

     In the case of this customer, they used to run point of sale software from this pc that required the “dongle”, however when the point of sale software was removed, the part of the software that looked for the dongle stayed and kept looking for a piece of hardware that was no long on this machine.

     To correct this issue, (WARNING: Keep in mind that this will break the software that the dongle is used for if that software is still on the pc) all you need to do is run the following from the command prompt (Start –> Run –> CMD)

dongle removal (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/dongleremoval NULL.jpg)

and just type HLDINST –remove (Type it just as you see it), and hit enter.

That will stop the Hardlock service and remove the registry entries belonging to the Hardlock driver.

WEB: Microsoft MSN.com website – New Layout (Preview)

     microsoft (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/microsoft2 NULL.jpg) Microsoft has a new look that is in Preview for its MSN.com portal. The New look gives MSN a slightly cleaner look. Below is a screenshot of the New MSN

new msn homepage (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/newmsnhomepage NULL.jpg)

and the current MSN page.

old msn (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/oldmsn NULL.jpg)

If you would like to see the new page and it isn’t coming up for you, you can go to http://www.msn.com/preview.aspx (http://www NULL.msn NULL.com/preview NULL.aspx) to check out the new layout.

Apple: Using 1 iPod with iTunes on multiple computers

apple (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/apple NULL.jpg) The 1st post of 2010, comes courtesy of my brother-in-law, and his need to be able to use his iPod. When you have your iPod set to Automatic Mode (which I understand is the default mode for iPod’s) and you plug in your into a pc with iTunes that isn’t the pc that you initially did the sync with you will see the following error message

ipod error David2 (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/ipoderrorDavid2 NULL.jpg)

     If you click on “Erase and Sync”, you will reset your iPod, delete everything that is on it, and load whatever songs/videos you have on the computer that the iPod is currently connected.   

    The following information comes from the Apple support page (LINK:http://support.apple.com/kb/HT1202 (http://support NULL.apple NULL.com/kb/HT1202)), and explains how to move your iPod from Automatic mode to Manual mode. 

Use iPod with multiple computers

You can manage your iPod with different computers as long as the computers are running the same operating system (Mac OS X or Windows) and you have set the iPod to "Manually manage music." If you’re not using iTunes 7 or later, click here (http://docs NULL.info NULL.apple NULL.com/article NULL.html?artnum=304271).
Using an iPod formatted for Macintosh on a Windows computer is not supported. Using an iPod formatted for Windows on a Macintosh computer is not supported. To determine your iPod’s hard disk format see "iPod: How to determine iPod’s hard disk format (http://www NULL.info NULL.apple NULL.com/kbnum/n61672)." To change the iPod format you will need to restore iPod using iTunes. For more information on the how to restore iPod with iTunes see "Restoring iPod to factory settings (http://www NULL.info NULL.apple NULL.com/kbnum/n60983)."
Modes
By default iPod is set to "Automatically sync songs to my iPod" sometimes called automatic mode. In order to transfer music from multiple computers iPod must be set to "Manually manage music" sometimes referred to as manual mode.
Automatic Mode

When iPod is set to automatic mode iTunes automatically updates iPod’s music library whenever you connect iPod to your computer. iTunes transfers new songs you’ve added, and erases songs you’ve removed. However, the first computer you connect iPod to is its "home" computer, and the music library from that computer is copied to iPod. When you connect iPod to another computer, an alert box appears with this message:

"The iPod "iPod" is synced with another iTunes library. Do you want to erase this iPod and sync with this iTunes library?"

"An iPod can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPod with the contents of this iTunes library."

If you want to delete the music library on iPod and make the second computer iPod’s "home" computer, click Erase and Sync. iTunes will delete all songs and playlists on the iPod, and then will copy the music library and playlists from the new home computer to iPod.
Manual Mode
If you want to keep the music library on iPod, but copy songs or playlists from the music library on the second computer, click Cancel to this dialog box, and then set iPod to manual mode.
You change the iPod synchronization mode to manual mode in iTunes:

  1. Open iTunes, if necessary.
  2. Select iPod in the Source pane.
  3. Click the Summary tab.
  4. Click "Manually manage music and videos" to enable that option.
  5. Click OK in the resulting dialog box.
  6. Click Apply.

It is normal for iPod to take a few seconds to change from automatic mode to manual mode.
When in manual mode, to add songs or playlists drag them from iTunes to the iPod icon in the sidebar. To remove songs or playlists select them on the iPod in iTunes and hit the delete key. You can also create playlists directly on the iPod.

TGM: TechGeekandMore for 2009 – Just one word – WOW!

TGM (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/TGM NULL.jpg) With the end 2009, let me send out a quick thank you to all the readers of TechGeekandMore, and also to the numerous people who helped get TGM off the ground.

When I started TGM at the end of February 2009, it was started as a simple hobby. I really never figured that I would get more than a few family members and maybe some co-workers/clients following it.  I guess I got a little more than what I expected. As noticed in the final stats for 2009, with 1 little exception (and even that one was close), TGM has grown every month since it started. 

TGM Dec 09 (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/TGMDec09 NULL.jpg)

I guess a special thanks is in order to Apple, Cisco, McAfee, and CA for having issues with their software.

TGM 2009 Final (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/TGM2009Final NULL.jpg) \

Which helped inspire the creation of TGM so that questions, that I heard everyday (multiple times a day) would be answered in a form that even the most non-technical person can understand.

Happy New Year 2010 – Welcome to the next decade.

     To all the visitors of TechGeekandMore and everyone who his helped with TechGeekandMore during 2009 – Thank you.  To everyone – May your 2010 bring you everything you want.

Happy New Year

HappyNewYear (http://www NULL.rj-diamond NULL.com/alex/wp-content/uploads/2010/01/happynewyear NULL.jpg)