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TGM Q&A: Solution to Error “Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed” .

microsoft An interesting error came up this week when working on trying to add a pc on to a network.  The error “Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed” came up while trying to add pc new pc onto an existing network.

multiple-connections

     I had not seen this error previously and started doing all the standard troubleshooting procedures and research, and discovered that this error happens both when adding a pc to a network or while trying to a new network drive to an existing pc. 

    The error itself seems to be triggered by the way Windows handles authorizations (I am assume on that, but due to the solution, it makes sense), and the solution is actually a very simple one. 

SOLUTION:

On the pc that is getting the error, go to Start –> (settings –>) control panel –> Administrative Tools –> Services.

- In Services you will find 2 items toward the bottom. Locate where it says Server and Workstation. 

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- Once you find Server –> click on it 1 time to highlight it. On the top left you will see it say Server with a choice of Stop, Pause and Restart. Select STOP under server

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- Now go down to Workstation –> click on it 1 time to highlight it. Again click on Stop.

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      Now you will be able to add either the pc to the network or add a mapped network drive.  Once you have done either reboot the pc.  Simple as that.

Software: Windows BSOD (Blue Screen of Death) 0x0000000A Fix

microsoft Ever since I started using Windows 7, I was sold as it being one of the best releases Microsoft has had.  I have it installed on all 3 of my machines, plus have installed it on pre-existing pc’s for dozens of clients.  So far until recently I have had no major issues reported by anyone.  That is until recently.  I have had a few clients call me telling me that they have had random Blue Screens of Death that pop up after they use the computer for a while.  It has happened only on a handful of clients but when it does, they see the STOP: 0x0000000A error message.

Blue Screen error

     One of the most common inside jokes by techs is “Its not happening on my pc”, unfortunately for me, even I have started seeing this error on 1 of Windows 7 pc’s.  As I have discovered, it seems that Microsoft is also aware of this Windows 7 error as they have a knowledge base article (KB: 979444) which was just release on February 8, 2010 (LINK: http://support.microsoft.com/kb/979444 (http://support NULL.microsoft NULL.com/kb/979444)).  The issue (based on the article)  affects

  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  •  

         According to the KB, Microsoft says

    This issue occurs because Power Manager opens an Advanced local procedure call (ALPC) port. However, Power Manager closes another port instead of closing the ALPC port. Every time that a power request is made, a memory leak occurs. When the leaked memory usage accumulates to a certain level, the computer crashes

         If you are suffering a periodic 0x0000000A Blue Screen error, you can request the Hot Fix for Free from Microsoft by going to the Hot Fix request page for KB: 979444 (LINK: http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=979444&kbln=en-us (http://support NULL.microsoft NULL.com/hotfix/KBHotfix NULL.aspx?kbnum=979444&kbln=en-us)) where you will be asked to provide you email.  Once you will out the form, you will receive the actual download link, via the email address you provide.  The Hot Fix is specific to this issue, so it will NOT be included during Windows Update. 

         As of the installation of this Hot Fix, no one has reported the blue screen again. Including yours truly.

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