***Update 11/7/2009 – Am additional step that may help a few of you who were unable to resolve the issue after following the steps in the original post. Follow the original steps in the post and then do the step in RED at the bottom of the post
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Today’s post covers an iTunes error that seems to be a fairly common issue with iTunes, however, if you look on the Apple site there doesn’t seem to be an answer other than download the latest version and reinstall.
“ERROR: The registry settings used by the iTunes drivers for importing and burning cds and DVDs are missing… Please re-install iTunes”
The problem with the update/reinstall solution is that (as many have reported) it doesn’t fix the problem.
I received a call from a family member asking for assistance with fixing this today. Here is what I did and was able to get it corrected without having to reinstall iTunes.
- Make sure that iTunes is closed and if you have an iPod that it isn’t connected to the pc during this fix.
- Go to the GEAR Software website http://www.gearsoftware.com/support/drivers.cfm (http://www NULL.gearsoftware NULL.com/support/drivers NULL.cfm) and download the latest GEAR drivers (iTunes uses GEAR software drivers for importing and burning CD’s & DVD’s)
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From the GEAR website - http://www.gearsoftware.com/support/drivers.cfm (http://www NULL.gearsoftware NULL.com/support/drivers NULL.cfm) The file you need to download and install is showing (on Left) next to the arrow. |
3. Install the GEAR software that you downloaded. You can use all default settings
4. Once you install the GEAR software, the next step will require you to adjust a setting in your registry**
**THE REGISTRY CONTROLS HOW YOUR PC FUNCTIONS, MAKING CHANGES TO YOUR REGISTRY WITHOUT KNOWING WHAT YOUR DOING CAN CAUSE CHANGES THAT WILL DAMAGE YOUR WINDOWS INSTALL AND COULD KEEP YOUR PC FROM BOOTING. FOLLOW MY STEPS EXACTLY AND DO NOT MAKE ANY OTHER CHANGES UNLESS YOUR ARE ABSOLUTLY SURE YOU KNOW WHAT YOUR DOING. THIS IS YOUR WARNING.
Go to Start –> Run
In the run box type Regedit and click ok
In the regedit box click on edit and the click on Find
In the find window type 4D36E965-E325-11CE-BFC1-08002BE10318 the click ok
In the window on the left you will see the key highlighted. Look on the right window for a listing for UpperFliters. If you don’t see it right click in the middle of the right box and select Multi String Value and call it UpperFilters.
If its already there (or once you have added it) right click on UpperFilter and left click on Modify
In the window that opens you will see InCD or something similar. Remove what’s listed and add GEARAspiWDM in the Value data window and hit enter. The click ok and then click on the X on top right to close registry.
****************************New Step:****************************************
- This step requires that your pc be set up to show extensions for known file types. Which means if you look at any file in your c:\ drive it will show up as afs.sys not just afs. If you don’t see the .sys or .exe or .doc, etc when looking at your files please see TGM post “Showing hidden files, folders and extensions” ( http://techgeekandmore.com/2009/10/24/software-showing-hidden-files-folders-and-extensions-in-windows-vista-and-windows-7/ (http://techgeekandmore NULL.com/2009/10/24/software-showing-hidden-files-folders-and-extensions-in-windows-vista-and-windows-7/)) and follow those steps 1st.
- Once you know you can see the file extensions, open My computer –> C:\ –> Windows –> System32 –> Drivers. In the drivers folder look for a file called afs.sys (There is also one called afd.sys, do not touch that one). If you don’t see afs.sys, then close the Window and restart iTunes.
– If you do see afs.sys, right click it and select rename, and then rename the file to afs.txt. This file (from a company called Oak Technologies) will be there if you have iTunes or Norton Ghost, or Norton 360 (even if you have uninstalled the program). Once you rename that file (notice how I’m saying rename NOT delete). Restart your computer
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Once pc has restarted – restart iTunes and issue should be resolved.