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Tech Support 101 – Print to PDF, Free Version of Malwarebytes, What is NDA.exe

Posted on April 1, 2013 by

Tech Geek and More regularly receives messages asking for tech support help. Many of those messages end up being the inspiration to many of the posts that you see. In this current Tech Support 101 post we will cover 3 question that were received over the past 2 weeks.  If you have a tech question you would like to ask, just send us a message using the Tech Geek and More Contact Form. Please remember to include as many details as possible

Information that will be helpful includes

  • What version of the OS is installed (Windows XP, Windows 7, Windows 8, OS X, Linux)
  • What is the name and version of the program you are having issues with (Office 2010, Office 2013,  Norton 2013, iTunes 10, etc.)
  • If you are seeing an error message, what does that error message say? (Be as specific as possible)
  • Describe what you are doing prior to having issues
  • If you are looking for a recommendation, give us many detail as possible as well.

These questions come from Arjun and Margo

Tech 101

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TrendMicro2012

Solution For TrendMicro Software Not Uninstalling

Posted on February 27, 2013 by

Ran into an issue this week while trying to uninstall TrendMicro Titanium 2012, it would not uninstall. The client I was assisting had paid for TrendMicro a year ago, so the subscription was just about to expire. The client has decided to go to another option instead of renewing with TrendMicro. As I attempted to uninstall TrendMicro 2012, I kept coming across the same error “Unable to Remove Your Security Software”. The error says that I needed to “restart computer before trying again”, which I tried a number of times. Each time I attempted the uninstall, the same message would appear. Read more

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Removing “Vibrant” (In Text) Ad’s in Internet Explorer

Posted on February 10, 2013 by

(This is a repost of story originally posted in 2010. Recently I’ve seen a spike in websites using Vibrant Ad’s. So this is a repost for those who would like to block Vibrant Ad’s)

One of the questions I keep getting asked involves “In Text ads” that appear as highlighted words on Webpages.  What you will see when browsing on various sites is that key words will be highlights and double underlined (As shown on example below), and when you place your mouse over the key word a “related” ad to the key word will appear. The question I keep getting is “How do I remove these Vibrant Ad’s”? image

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How to Configure iPhone/iPad Mail App For Gmail (IMAP)

Posted on February 8, 2013 by

The following configuration steps come by request. It seems that for some the Text in the Gmail app for the iPhone is just to small. Unfortunately, the Gmail app does not have a setting to increase the text size and the change text size setting in iOS does not affect 3rd party apps like the Gmail app.   The following steps will allow you to configure the Mail App for iOS to use Gmail.

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Simple Utility to Keep iCloud and Outlook in Sync

Posted on January 27, 2013 by

     Working with a client this week I came across the challenge of being able to sync 100s of contacts and months of calendar dates that were located on Apple’s iCloud with the contacts and the calendar located in Outlook. The client uses both and iPhone and iPad to create emails, store contact information, and manage his calendars, but has a need when in the office to also access that information from Outlook (2007 in his case). iCloud has an add-in for Outlook that lets you see your calendar and contacts, however because Apple and Microsoft use 2 different file types for their contacts and calendars, so you can’t set iCloud to be the default for either calendar or contacts in Outlook for Windows (Outlook for Mac does let you do it). What happens is that if you want to add/edit a calendar or contact while in Outlook, you basically have to do it 2 times.

This is where iCloud Sync from CodeTwo comes in. What iCloud Sync does (in a very simple way) is allow you to autosync the files between the 2 formats automatically. The install of iCloud is simple, the configuration of the sync is designed so even someone with no tech knowledge can do it, and for a one time cost of $20 the price is very reasonable (the program does have a 30 day full trial for FREE to make sure it will work for you).

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How To Change Text Size–iPhone / iPad (iOS6)

Posted on January 27, 2013 by

While working with a client this weekend, a question came up about changing the text size on an iPhone and iPad. The default text size for them was just to small and was hard to read. The steps to change the text size are simple but a little hidden, and since I had a hard time finding information on how to do this online (in fact I could not find anyone with the correct information), here is what you need to do if you want to change the text size on any IOS 6 device (iPad / iPhone / iPod)
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