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Software: Fix for Microsoft Money not installing

microsoft  I ran into an interesting error yesterday while trying to reinstall (LINK)Microsoft Money (http://www NULL.microsoft NULL.com/download/en/details NULL.aspx?displaylang=en&id=20738) on my pc. When launching the installer, I would get a message that said “The AUTORUN.INF file is missing or corrupt” when trying to reinstall. 

(by the way, YES I know that in this post I’m talking about a product that Microsoft no longer offers or supports)

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     The AUTORUN.INF file (which is part of the installer) is supposed to tell the pc what to do when a CD is installed.  After doing a little research, I found the hang up causing this error. It is actually a simple fix, HOWEVER IT WILL REQUIRE YOU TO GO INTO THE COMPUTER REGISTERY. GOING INTO THE REGISTRY AND CHANGING THINGS WHEN YOU DON’T KNOW WHAT YOU ARE DOING WILL BREAK YOUR COMPUTER.  FOLLOW THESE STEPS EXACTLY AND DO NOT MAKE ANY OTHER CHANGES TO YOUR REGISTERY UNLESS YOU KNOW EXACTLY WHAT YOU ARE DOING. (THAT’S MY WARNING, NOW BACK TO THE POST)

Steps to fix install issue –

– Go to start – click on run in Windows XP or search box in Windows 7 and type REGEDIT (doesn’t have to be in caps) –> Then hit enter or click ok

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Windows XP

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Windows 7

This will open up your register window. (ONE MORE TIME, FOLLOW THESE STEPS AND DON’T CHANGE ANYTHING ELSE IN THE REGISTERY UNLESS YOU ARE SURE YOU KNOW WHAT YOU ARE DOING)

– In the registry – click on the arrow next to HKEY_LOCAL_MACHINE –> followed by clicking the arrow next to software

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- Now Click on the arrow next to Microsoft

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- Now click on the arrow next to WindowsNT –> Followed immediately after by clicking the arrow next to CurrentVersion.

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- Lastly, look for InFileMapping and click on the arrow next to it. Under InFileMapping, you will find Autorun.inf. This is the cause of the error.

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- You want to right click directly on Autorun.inf and select Rename.

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- Once you rename it you should see the registry look like this

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- At this point, reboot your pc. As soon as it restarts (before you start surfing the web or checking email), Install Microsoft Money. You will find that it will install without any issues.

- Lastly after you install Microsoft Money, Reboot 1 more time, so that Windows can recreate the key you renamed.

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Hardware: How to resolve SD Card issues (In Windows)

image I ran into an issue this week when I attempted to format an 8 GB High Capacity SD Card inside of a camera and it failed to format. I then put the SD card in a pc and attempted the format from the pc only to receive and error and be unable to format the SD card.

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The pc would report that the SD card was not formatted and needed to be.  When I attempted to format on the pc, I would get an error that said “Failed to format the device”

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In doing some research on this issue I discovered that there is an SD Association (Link: http://www.sdcard.org (http://www NULL.sdcard NULL.org)) and they have a free Program specially designed to format SD/SDHC/SDXC cards.  The program called SD Formatter has the following advantage (From the SD Association Page)

This software formats all SD memory cards, SDHC memory cards and SDXC memory cards that comply with the SD File System Specification. SD Formatter provides quick and easy access to your SD, SDHC and SDXC memory cards.

The SD Formatter was created specifically for SD/SDHC/SDXC Cards. It is strongly recommended to use the SD Formatter instead of formatting utilities provided with operating systems which format various types of storage media. These generic utilities may result in less than optimal performance for SD/SDHC/SDXC Cards.

So I downloaded the program called SD Formatter 3 and tried it on ,my SD card. Here are the steps for using SD Formatter -

- The application initializes with just one small screen.

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- First, select the drive containing the card you wish to format. Likely, this will be E or F for most Windows users. Notice that when you select the drive, the size of the SD disk appears just below the selection. For the 4GB card used in this example, the size is recognized as 3.68 GB. (No Matter what size SD card you use, the size will report just a little bit smaller due to formatting requirements).

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- Next, click Option to select how you want the SD card formatted. A dialogue box appears with a dropdown menu listing three “format type” options.

  • The first, Quick, is simply a standard wipe of the disk—all data currently on the disk will be erased.
  • The second, Full (Erase), will put the disk into a proper SD format, be aware that even though this lists as Erase because it does a simple delete vs. overwrite, it may still be possible (Its not easy but could be done) to recover the files that were on the drive.
  • The third option, Full (OverWrite),—is the option you will want to use most often, as it formats the card properly, while giving it a fresh start with no old data left on the disk at all. Not all cards support this, but if you choose this and the card does not support the option, the formatter automatically reverts to the second “erase off” option during the formatting process. (NOTE: With this option, when its gone, its gone!)

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- Under the Format Type dropdown menu is a second menu called “format size adjustment” that asks if you want to try to increase the amount of space on your SD card or not. Turning this option on will allow you to use the maximum space possible on your SD card. Once you have made your selection, click OK.

option 2 - SD Formatter

- You will be brought back to the original formatter screen where it should display the options you just selected:

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-  Click Format. If you select Quick you will be informed that “Data may be retrieved after quick format. Meaning that it will not completely overwrite what is on the card. (However, you will need special recovery software to retrieve files from the card as all the pointers that would show you the files when you look at the drive will be removed, so the card will appear blank) Click OK

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- Finally after that you will be asked one last time if you are sure you want to do this. If you are sure, click OK.

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- A new dialogue box then displays the status of your formatting efforts. For the options selected above, it first erases all files from the disk, then formats it. If you are using a larger disk, as in this example, this process will take a few minutes. Do not turn off your computer or remove the disk until the entire process is complete.

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When complete, a dialogue box appears telling you the results of the formatting process.

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With that you should now have a very usable SD card.

Software: How-to fix: When Internet Explorer gives you “Page cannot be displayed” error

microsoft  An issue I’ve been dealing with recently involves Internet Explorer unexpectedly coming up with the message “This page cannot be displayed”, when surfing but only on some websites.  Sometimes it is the entire page with that message, sometimes its only part of the page.

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(I have found 2 solutions that have helped clear up this issue.  I suggest trying solution #1 and seeing if that corrects things and then moving to solution #2 if the issue continues.) The issue seems to occur because something inside of Internet Explorer gets “corrupted”.  To clear up the corruption you can do the following

Solution #1 – Clear Cookies and Temporary Internet files.

To clear cookies and Temporary Internet –

  • Close all open copies of Internet Explorer
  • Go to Start –> Settings –> Control Panel –> Internet Options

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  • When Internet Options opens –> Click on Delete (Middle of the page)

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  • When the Delete Browsing History opens –> Make sure that Preserve Favorites website data is unchecked and that Temporary Internet files and cookies have a check next to them.

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  • At this point click on Delete (at the bottom).  Once the system finishes removing your temp files and cookies, you can close the Internet options windows by clicking ok.
  • Now open Internet Explorer and try one of the sites that wasn’t working again.

Solution #2 – Reset Internet Explorer to “Factory Defaults”

Sometimes the issue with Internet Explorer can be caused by a toolbar, or add-on that is just not working properly. If Solution #1 didn’t fix your issue, try the following steps.  (Again this is done with Internet Explorer closed.)

  • Go to start –> settings –> Control Panel – Internet Options
  • In the Internet Options Window –> Go to the Advanced Tab
  • Then Click on the Reset button (towards the bottom of the box)

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  • The following Window will open –> click on Reset**. (See Below if you want to know what changes with this reset)

(Prior to this reset make note what your homepage address is, as that will be changed back to msn.com)

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  • Once reset completed, close the Internet Options window by clicking ok, and then try one of the sites that wasn’t working correctly. 

This is what happens when you do the reset.

Reset Internet Explorer settings

By resetting Internet Explorer settings, you return Internet Explorer to the state it was in when it was first installed on your computer. This is useful for troubleshooting problems that might be caused by settings that were changed after installation. When you delete personal settings, some webpages that rely on previously stored cookies, form data, passwords, or previously installed browser add-ons might not work correctly. Resetting Internet Explorer to its default settings does not delete your favorites, feeds, Web Slices, and a few other personalized settings. See the table below for a complete list of all settings and information about whether they are reset or maintained.

Resetting Internet Explorer’s settings is not reversible. After a reset, all previous settings are lost and cannot be recovered. Rather than resetting everything, you might want to reset specific settings or delete your webpage history. For more information, see the links at the bottom of this topic.

Internet Explorer settings that are affected by a reset

The following table describes what will happen to various settings when you reset Internet Explorer.

 

Settings categories

Items affected

Settings that are deleted

  • Disabled toolbars and add-ons

  • Websites added to intranet, trusted, or restricted zones

  • Websites added for special cookie handling under the Privacy tab

  • Websites allowed to use pop-ups under Pop-up Blocker settings

Settings that are reset to Windows, manufacturer, Internet provider, or corporate defaults

  • Home page (for information about backing up your home page tabs, (SUGGESTED – NOTE WHAT YOUR TABS ARE)

  • Search providers, tabbed browsing settings

  • Colors, languages, fonts, and accessibility settings (General tab)

  • Security settings for all zones (Security tab)

  • Advanced tab settings

  • Privacy tab settings

  • Pop-up blocker, AutoComplete, SmartScreen Filter, and Zoom settings

  • Page setup, toolbar, and text size settings

  • Feeds settings (sync and notification, not feeds themselves)

  • ActiveX controls that are not on the pre-approved list (reset to opt-in state)

  • Toolbars, browser helper objects, and browser extensions are disabled

Settings that are deleted (Delete personal settings is selected)

  • Browser history, temporary Internet files, cookies, form data, and stored passwords

  • Typed URL information, menu extensions

  • InPrivate Filtering data

  • Explorer most recently used list

Settings and items that are maintained

  • Favorites

  • Feeds and Web Slices

  • Content Advisor settings

  • Pre-approved ActiveX controls

  • Temporary Internet file (cache) path settings

  • Certificate information

  • Internet Programs (e‑mail, instant messenger, and other programs associated with Internet use)

  • Internet connection, proxy, and VPN settings

  • Default web browser setting

  • Toolbars are not restored

How to: Win 7–Fix for printer share error 0x000006d9

windows_7 I ran across an interesting error this week that I hadn’t seen before, on a Windows 7 pc as I attempted to share a printer.  I would go into the printer properties –> sharing tab and label the printer and as soon as I clicked on either apply or ok I would see “Printer settings could not be saved. Operation could not be completed (error 0x000006d9). The issue turned out to be caused by the Windows Firewall being turned off.

error fix printer share

The solution was actually very easy -

1 – Go to Control Panel –> Administrative Tools –> Services

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Once you are in services – go to the bottom and make sure the Windows Firewall is turned on

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If the Firewall isn’t turned on – Double click directly where it says Windows Firewall. You will get a pop up window where you can click on start.

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Once you have started the Firewall service – > Click on OK.  (You can close the Firewall –> Services –> and Control Panel Windows.

2 – Now try and SHARE the printer, it should share without any errors
3 – If you have a need or reason for running with the Firewall off, you can at this point go back in and stop the firewall in Control Panel – > Administrative Tools –> Services.

You can now attach to your shared printer from other pc’s…….

Software: Error "The operation failed. An object could not be found" when you click Send and Receive in Outlook

microsoft  This one was just brought to my attention today by one of my customers.  They recently went thru an upgrade from Office 2003 to Office 2007.  Now when they attempt to send/receive an email they get the error “The operation failed. An object could not be found” (Shown Below).

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It appears that the issue involves your profile in Outlook. The follow steps should correct the issue.

Steps are from Microsoft Support Article #312354 (LINK) http://support.microsoft.com/kb/312354 (http://support NULL.microsoft NULL.com/kb/312354)

- To resolve this behavior, create a new profile. To do this, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click the Mail icon.
  3. In the Mail Setup dialog box, click Show Profiles.
    If you want to be able to select a specific profile each time you start Outlook, click the General tab, click Prompt for a profile to be used, and then click Add.
  4. In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK.
  5. In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next.
  6. Click the type of server that your e-mail account works with, and then click Next.
  7. Complete all of the required fields, including those that are on the tabs that appear after you click More Settings.
  8. When you finish providing the required information, click Finish

Software: Getting your Creative Labs Sound Blaster soundcard working with Windows Vista / 7

microsoft-logo Came across an interesting issue this week with one of my clients who has just upgraded to Windows 7 on his pc (x86/32 bit). His pc hardware included a Creative Labs SB200 sound card, which Windows 7 recognized but said was not compatible with the operating system.  I know I could have easily gone out and bought a new sound card  but I figured I would try a few things before going down that route.  If you do a search for the driver  on the Creative Labs site all you will find are drivers that list for Windows 2000 and XP. I tried downloading the XP file and then using Windows 7 compatibility mode to install it, but that didn’t work.  So I kept looking and found a version of the Creative Labs Sound Driver on the Dell site – So I decided to try it and “boom”, there it was. Here are the steps I took

  1. Downloaded the Creative Labs Sound Blaster Audigy 2 (LINK) http://ftp.us.dell.com/audio/R80459.EXE (http://ftp NULL.us NULL.dell NULL.com/audio/R80459 NULL.EXE)
  2. Once Downloaded – Right click on the R80459.exe file –> Left Click on Properties. This will bring up the properties screen. On the properties screen put a check next to “Run this program in compatibility mode” (and select Windows XP SP3) and also select “Run this program as Administrator”.

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   3. Once you have done that select ok, then double click R80459.exe. During the install you will get prompted for the location you wish to save your file.  I recommend just leaving the default location.

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   4.  The install will now run and install your drivers.  At the end of the install it will still appear that the install did NOT work.  Reboot your pc. After the reboot you should have sound……..Enjoy

 

**The instructions list Windows 7 – However, should work exactly the same under Windows Vista. 

Software: Windows 7 – Problem Step Recorder for easier troubleshooting/support

microsoft From TechNet (LINK) http://technet.microsoft.com/en-us/magazine/dd464813.aspx (http://technet NULL.microsoft NULL.com/en-us/magazine/dd464813 NULL.aspx)

Tip: Easier Troubleshooting Support with Problem Step Recorder

Troubleshooting errors for a remote user can be very difficult since you can’t actually see what’s happening on the remote system. Often it comes down to a user saying he didn’t click a button, open a program, close a program, or so on. The new Problem Steps Recorder (PSR.exe) allows you to see exactly what’s going on, documenting every action that takes place on the system experiencing problems.

The Problem Steps Recorder tool is a simple screen capture utility that grabs screenshots whenever a mouse move or click is made and documents all the data into a zipped MHTML report page that can be sent off directly to the help desk. Every step of the user’s actions is logged complete with a screenshot with the item highlighted, and it even allows the user to provide commentary on specific details.

To launch the Problem Steps Recorder, just go to START and type PSR.exe and your off and running.

 

Alert: How to deal with Rogueware software when it tries to load on your computer.

computer virus While surfing the web today I ran across a another version of the installer that tries to load one FAKE antivirus software (Antivirus 2010 is one of the most common names). The following can come up if you visit an infected website. The site that triggered these pop ups is a well known site, so do not assume that just because you are on a MAJOR website that you are not at risk.

What to look our for

As soon as you get to the website, the following pop up appears. **This is why it is important to read messages before clicking ok. 

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What you probably wont see (unless you drag the window above around the screen) is the little window (as shown below) that opens directly behind the main window. If you were to expand the little window you will see that its for 1anetantispy.

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If you click on the OK button above you will get infected. 

What to do if you see the AV check Window

1 – DO NOT CLICK ON ANY OF THE POP UP WINDOWS.

2 – On your computer click on the start button –> click on Run (or type Run in the search box) –> Once you get the run box, type taskmgr into the Run box and press OK

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3 – This will open up the Windows Task Manager. Look for all items that involve the browser you are using.  (In the example below, its Internet Explorer) Highlight each item and then click End Task.  Once all the browser windows close

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4 – (A) If you are using Internet Explorer go to Tools –> Options –> and Click on Delete Browser History.  (B) If you are using Firefox, go to Tools –> Options – > Privacy –> and click where it says “Clear you current history”.

Alert: Desktop Security2010 – Another Rogueware program which seems to be spreading fast. This is NOT something you want on your pc.

comp Job security is the probability that an individual will keep his or her job, and with the rate of computer clean up that I have to do that unfortunately seems to be going up and not down, I think I have job security for a while (Honestly, this is not the kind of job security that I want). We have had many posts on TGM about viruses, spyware, rogueware, yet the “my computer is infected” calls continue to come in, as people continue to fall for the tricks that get them infected.

The latest rogueware infection is called DesktopSecurity2010. What will happen if you get infected with the DesktopSecurity2010 rogueware

  • DesktopSecurity2010 is an adware program that warns users of non-existing threats in their computers so that they purchase a certain program that removes them from the computer.
  • Additionally, in order to make users think that their computer is really infected, it displays a warning message when the computer is restarted, and from time to time the screen fades to black and other times blinks with different colors.
  • DesktopSecurity2010 can reach the computer when the user accesses certain websites which display banners or pop-up windows which lead to the download of this program. It can also reach the computer in a link that can be received via spam messages, fraudulent websites, etc.
What should you look out for when web surfing

DesktopSecurity2010 is easy to recognize, as it shows the symptoms below (These are some possible symptoms, you can still get infected without seeing these):

  • It reaches the computer in a file with the following icon:
    File download
  • When it is run, a screen to install the program is displayed:
    install
  • Once installed, it starts to carry out a system scan in search for possible malware and once finished, it displays warning messages informing users that the computer is infected:
    infect alert

 

One of the known ways that the rogueware is installing

The following post on the PandaLabs site (LINK: http://pandalabs.pandasecurity.com/making-new-friends%e2%80%a6/ (http://pandalabs NULL.pandasecurity NULL.com/making-new-friends%e2%80%a6/)) shows 1 of the ways you can get infected.  Two of the clean up jobs that I have had to do in this past week occurred because the user also fell for a greeting card email as described below (Confirmed).

Making new friends…

  • Posted on 05/13/10 by Olaiz

I’m very happy because I’ve received a greeting card via email from a new friend, thought it’s not my birthday, my saint’s day or anything like that :-)

Look what a nice card I’ve received:

Google_groups_email_en

Besides, it has been sent from 123greetings, which is a legal website to download and send cards, so it must be trustworthy.

I’ve clicked the picture of the message and I’ve been redirected to the website http://luxxxx.googlegroups.com/web/setup.zip, but I can’t see any greeting card here, but a Google groups website containing a link… maybe I have to follow the link in order to view it…

There’s no way. I can only see the Windows of an antivirus called DesktopSecurity2010 (http://www NULL.pandasecurity NULL.com/homeusers/security-info/218297/DesktopSecurity2010) informing me that my computer is infected and that I have to pay the license in order to eliminate the malware. I think that I got infected :-( and I have neither a greeting card nor a new friend…

Now, talking seriously, yesterday we commented how this false antivirus was using Google Groups users (with malicious intentions) to be distributed. In fact, the URL from which the rogueware is downloaded is like the following:

http://Google Groups user.googlegroups.com/web/setup.zip

Some of these users are felixss, gorlum or misterxyz.

Google has reacted to this and has started blocking these malicious users. So, if you try to access any URL that uses these malicious users, the following message is displayed informing you that the user cannot be found:

Google_groups

Even so, some malicious accounts may still be active, so don’t trust messages like this and don’t follow any link like those we’ve previously mentioned in this post.

So what can you do to help protect yourself
  • If you get a link, email, instant message, asking you or telling about something you were not expecting, even if it seems to be from someone you know, DO NOT TRUST IT! Getting a message from grandma saying check out the new pictures i upload and realizing she is 80 years old, ask yourself, does grandma really know how to upload pictures? It only takes a minute to call the person, and get a response to “did you send me….. message”, if they did, they will tell you instantly. If they didn’t they will be the 1st to say “What are you talking about”.
  • Because of Twitter, the use of link shorting sites seems to have become the norm.  The problem is that a link to   http://bit.ly/dr9Ucz (http://bit NULL.ly/dr9Ucz) could be a link to many place. How do you know if it is a safe link or not a safe link.  Again, even if the link is sent to you by someone you know, DO NOT TRUST IT unless you were specifically expecting it. For the record, http://bit.ly/dr9Ucz (http://bit NULL.ly/dr9Ucz) is actually a link to techgeekandmore.com, and TGM does not list shorten links on the TGM site, because we want you to know where you are clicking to.  One thing you can do to check shortened links is visit sites that expand the shortened link.  (If you use one of these link expander services and copy the link, be careful to copy the link and NOT accidently double click on the link) Some of the sites you can visit to use to expand links

-> LongURL (LINK: http://longurl.org/ (http://longurl NULL.org/)), PrevURL (LINK: http://www.prevurl.com/index.php (http://www NULL.prevurl NULL.com/index NULL.php)), ExpandMyURL (http://longurl NULL.org/) (LINK: http://www.expandmyurl.com/ (http://longurl NULL.org/)), URL Snoop (http://urlsnoop NULL.com/) (LINK: http://urlsnoop.com/ (http://urlsnoop NULL.com/)), Securi.net (http://sucuri NULL.net/?page=tools&title=check-url) (LINK: http://sucuri.net/?page=tools&title=check-url (http://sucuri NULL.net/?page=tools&title=check-url)). At all the sites, enter the shortened URL and click to find out where the link will lead

-> In addition if you use Firefox to browse the web, you can install LongURLPlease (LINK: http://www.longurlplease.com/ (http://www NULL.longurlplease NULL.com/)), or LongURL (LINK: http://longurl.org/tools (http://longurl NULL.org/tools)), which are Firefox browser extensions that automatically preview the destination URL for shortened links from just about any shortener you can name.

  • As always make sure that your PC is updated with all the latest Windows Updates, your Anti-virus is updated, your install of JAVA is updated, your install of Adobe Flash player is updated, Your PDF reader is updated. Most viruses, spyware, rogueware use problems with these programs to get into your computer. Use can use sites like File Hippo (LINK: http://www.filehippo.com/ (http://www NULL.filehippo NULL.com/) ) to check and make sure your programs are up to date.
What to do if you do get infected

If you still get infected, you can use SuperAntispyware and Malwarebytes programs to clean your machine, I recommend downloading both before you get any infection.  Run them on a regular basis (Regular = once a week or so), even if your computer does not show any signs of issues.

To download both programs I recommend using Ninite (LINK: ninite.com)

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If you would like to see more information on ninite you can see the TGM post http://www.techgeekandmore.com/2009/12/25/software-two-must-haves-for-the-new-pc-pc-decrapifier-and-ninite/

If after running SuperAntispyware and Malwarebytes, you are still infected, then you will need to use a PE (Physical Environment) disk.  The PE disk that TGM recommends is UBCD (LINK: http://www.ubcd4win.com (http://www NULL.ubcd4win NULL.com)). The how to for the UBCD can be found at http://www.ubcd4win.com/howto.htm (http://www NULL.ubcd4win NULL.com/howto NULL.htm) .

Software: Repairing your Outlook file. What to do when Outlook wont open because your .pst file is corrupted.

microsoft A call that I get sometimes involves “I can’t open my Outlook email”.  Microsoft Outlook uses a PST file to store your emails.  The problem with the PST file is that a single file holds all the info, so if something happens to the file, it affects all parts of your email (Inbox, Sent Items, etc).  The PST file has a size limit as well, for those using Outlook 2002 and earlier the limit is 2 GB.  The size limit has changed for users of Office 2003, 2007, 2010 and its now 20 GB.  Two of the most common ways to When you let your pst file get close to its size limit, or if your pc happens to power off while you are in Outlook you risk

     Since the beginning of Outlook, one of the little known tools that Microsoft includes is the Inbox Repair Tool.  The tool is designed to fix your pst file if it ever gets corrupted.  The following steps will help you fix Outlook if your pst gets corrupted. 

1 – Find your PST file.  If you have installed Outlook in with default settings, the PST file will be located in

C:\Documents and Settings\user_id\Local Settings\Application Data\Microsoft\Outlook (Where user_id is the name of the Windows id that is signed in).

2 – Find the Inbox Repair tool for your version of office.  Unfortunately Microsoft stopped putting an icon in the start menu for the Inbox Repair tool after Office 97. 

To use the Inbox Repair tool, locate one of the folders by using Microsoft Windows Explorer, and then double-click the Scanpst.exe file.

The Scanpst.exe file is typically located in one of the following folders: ( Where disk drive is the location of your install, typically the C:\ drive)

<disk drive>:\Program Files\Common Files\System\Mapi\1033\

<disk drive>:\Program Files\Common Files\System\MSMAPI\1033

The Scanpst.exe file for Outlook 2007 is is typically located in the following folder:

<disk drive>:\Program Files\Microsoft Office\Office12

The Scanpst.exe file for Outlook 2010 is is typically located in the following folder:

<disk drive>\Program Files\Microsoft Office\Office14

3 – Once you found and started the Inbox Repair tool (Scanpst.exe), type the path and the file name of the personal folders (.pst) file or click Browse to locate the file by using the Windows file system.

4 – Click on start.

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5 – Once it completes, you should be able to start Outlook again.

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