Cell Phone: For those looking to get out of your Sprint contract without paying Early Termination (ETF) Fee
I’ll start this post by saying that I’m a long time satisfied Sprint customer. I’m not currently looking to leave Sprint to go to another carrier. Sprint is currently the only U.S. Cell carrier with true unlimited data, going to Verizon or AT&T will get you Data Caps and T-Mobile will get you Data Throttling.
With that being said, someone out there may want to get out of their contract because they are in an area without good Sprint reception, or maybe to get out of individual contracts just to get on a family plan, or a number of other reasons. For whatever your reason is (and the iPhone shouldn’t be one as its expected that Sprint will be offering the iPhone 5), you now have a chance to get out of your contract without having to pay the early termination fee.
How do you get out of your contract, you ask, well the reason is on your latest bill. Sprint has announced a change to the “Terms & Conditions” of your Sprint account. The following was on your latest Sprint bill
Terms & Conditions Changes for Consumers
Effective 9/9/11, the Administrative Charge will increase to $1.50 per line for customers that receive the charge. For details, visit sprint.com/taxesandfees. In addition, the Sprint consumer Terms (Ts&Cs) are changing. Please review them carefully at your local Sprint store or sprint.com/termsandconditions.
Here is why this change is important to those who want to get out of their Sprint contract. In a different section of the Sprint Terms and Conditions…
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When You Don’t Have To Pay An Early Termination Fee
You aren’t responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-month basis; (b) consistent with our published trial period return policy; or (c) in response to a materially adverse change we make to the Agreement as described directly below.
Our Right To Change The Agreement & Your Related Rights
We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes—and may provide you notice of non-material changes—in a manner consistent with this Agreement (see “Providing Notice To Each Other Under The Agreement” section). If a change we make to the Agreement is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
So now you’re wondering “what do I need to do to get out of my contract”. Here are the steps required
– You need to call Sprint (by calling 888-211-4727 or *2 from your HTC EVO, and select options 4, 5, 2). Online chat will NOT work for this.
– Once you speak to Sprint you MUST cite this specific fee increase (to $1.50) as the reason you wish to exit your contract
– If you get a Sprint Rep. that is uninformed, ask to speak to someone in retentions. The Retentions department are the ones with the most power and knowledge.
– This process must be done before September 30, 2011.
Even if you don’t want to leave Sprint, this may just be the excuse you need to speak to the Retentions Department at Sprint and see if you can negotiate a better deal with Sprint.
Information for this post comes from
John @ (Good and Evo) (http://www NULL.goodandevo NULL.net/2011/08/get-out-of-your-htc-evo-contract-etf-free NULL.html#more) and Scott @ (Slick Deals) (http://slickdeals NULL.net/forums/showthread NULL.php?t=3212758)