Hardware: Getting the HP ScanJet 5300 working on Windows 7

NOTE: I have been told by some that this solution did not work for them.  TGM has done additional follow up and has been able to make it work on a couple of pc’s but did not get it working on a couple of others.  I will be leaving the post up, but with a notice that this may or may not work and as of now TGM will continue to do research as to why it isnt working for some.


hp_logo The following post is part of TGM Q&A. The question that lead to this post comes from Noel, so if you get a solution out of this, say Thank you to Noel for requesting it.

With the adoption of Windows7 growing, one of the issues people are coming across involves older hardware that still works but that the manufacture has chosen NOT to write new drivers for.  (A Driver is a small piece of software that tell your computer how to interact with a hardware device) If your hardware has Windows Vista drivers, then most likely it will work with Windows7.  What if on the other hand the hardware only has Windows XP drivers, this is what has happened to the HP ScanJet 5300, where HP has chosen not to write the driver for the Scanjet5300. In doing some testing we have been able to get the Scanjet 5300 working in Windows 7 (BE AWARE that this solution does not seem to make the buttons on the front of the 5300 work, you will need to do everything from the Scanjet software).

One of the options is of course Windows XP mode (LINK: http://www.microsoft.com/windows/virtual-pc/download.aspx (http://www NULL.microsoft NULL.com/windows/virtual-pc/download NULL.aspx)) if you are running Windows 7 Pro or 7 Ultimate. However, not everyone runs those versions, and even with those versions, I find it very difficult to get a scanner loaded in XP mode and working properly. So here are the steps to get the ScanJet 5300 working without using XP mode.


First Part – Installing the Drivers and Software

Step 1 – Visit the HP website driver page for the 5300c or whichever 5300 series Scanjet you have.  Here’s the driver page for HP Scanjet 5300c (LINK: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj664en&lc=en&cc=us&dlc=en&product=58381&os=228&lang=en (http://h10025 NULL.www1 NULL.hp NULL.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj664en&lc=en&cc=us&dlc=en&product=58381&os=228&lang=en))


Step 2 – Ignore the “Install Now” button on the left side of the page and click on the “Download” button to save the sj664en.exe file to your hard-drive. Make sure you note where on your hard drive you saved the file.


Step 3 – Run the application to install the Precision Scan software and drivers by right clicking on the sj664en.exe, selecting Run as administrator and left clicking it.


During the install you will see the following screens (In order), you can select the default settings on each screen




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Step 4 – Now connect your Scanjet to your PC.

Step 5 – Look at your start menu, you should now see the Precision Scan software in your program list like this:


You’ve successfully install the software and drivers!

Second Part – Tweaking the settings to get your scanner to work again.

Step 1 – Start by right clicking on your start menu where it says HP PrecisionScan (NEXT TO THE FOLDER ON THE LIST, look at screenshot below)and then highlight Properties and left click.

Step 2 – Once the Properties window opens, click on the Security tab and you’ll notice that All Users don’t have “Full Control” access to the application.  Click on the Edit button to fix the permissions.
Step 3 – In the Edit window, click on each user and click on the Allow check-box for Full Control.  It’s important to ensure that every user type has full control.
After you’ve assigned full control access permissions to all users, click Apply and OK to return to the Properties window, which should now look like example below for each user:

Then click OK in the main Properties window:

Step 4 – Now your new permissions SHOULD apply to all the applications in that HP Precision Scan folder, however, you should check all the listed items and repeat all the steps above as needed in each of the HP Scanjet items listed under the Scanjet folder to ensure that all the listed applications are all set to Full Control for all users.


After that, your scanner should be up and running.

Now click on the HP Precision Scan utility and the scanning utility will come up.  Click to scan and you will no longer get the “No scanner connected” error that you were getting before if you were trying to use the XP drivers without tweaking the security settings as described in this post.

I hope this helps Noel.


  • R.G.No Gravatar

    Does not work.

    I’ve been employed in the tech end of the computer business for over 30 years, and am not uninformed or a beginner.

    Instructions followed to the letter, and I get precisionscan to start, but it fails with the error “cannot access scanner”. Hours of tweaking produce no result.

    I have no doubt it worked on some computer somewhere, but it does not work on my computer – which ironically is by HP/Comaq – here and now. It’s not a complete solution.

  • anoveloNo Gravatar

    I’m sorry it didn’t work for you. I am trying to find any additional information as to why this a worked for some but not all. Currently I do not know what the difference is. However, I will post more info as soon as I can find it.

  • AnnaNo Gravatar

    Didn’t work, but thank you very much for trying!

  • KevinNo Gravatar

    This did not work for me, either, with Windows 7 64-bit. I suspect that it may work on the 32-bit version, but not on the 64-bit version, and that could be why it’s working for some and not for others.

    • AlexNo Gravatar

      I’m sorry it didnt work. This solution seems to have a narrow margin of victory. I’m still working on finding a better solution.

      Thank you for trying it and letting us know

      Head of TechGeekandMore